Senior Designer [Change Management]


A bit about us… People Rocket is leading a revolution in consulting — breaking the traditional dependency model. We use modern ways of working across industry, organizational, and geographic boundaries. Our approach creates independence for our clients by building their innovation capacity. We take an inclusive approach to innovation that values multidisciplinary collaboration. We source diverse perspectives, lived experiences, and expertise to create better solutions. 

As an organization, we stand against systemic racism and oppression, and promote equity and belonging in our work and our working environment.

People Rocket is a global team of what we call, ‘T-shaped’ people! T-shaped people come to People Rocket with a breadth of previous experiences and an in-depth knowledge of a specific domain or domains (i.e. marine biology, learning science, natural language processing , and communication design - just to name a few!). Our approach to hiring people with intentionally broad in-depth knowledge areas and with diverse professional/lived experiences allows us to unlock adaptive expertise and collective intelligence. It is what we believe makes our team the best it can be.

A bit about what we do… we work with organizations to invent a better future, so they can:

  • Take giant leaps forward on their most complex (and interesting) challenges
  • Step back to see their work from a new, more generative place
  • Challenge their assumptions and redefine what impact means for them
  • Take bold steps they might second-guess on their own
  • Problem solve from a fresh and inclusive perspective 

A bit about our job descriptions… you won’t see traditional requirements, on purpose. If after reading this, you believe 20-50% of your experiences are related and you're excited about our work - perfect - we want to hear from you! Please know that People Rocket is an Equal Opportunity Employer, and does not discriminate against any employee or job applicant because of race or color, gender identity or expression, religion, ethnicity or national origin, sexuality, physical ability, neurodiversity, or age.

Good morning! Coffee? Tea? Bagel? 

You open your laptop from wherever you are on earth, and see a client has emailed you. They are asking for your help solving a complex problem facing their organization. They've attempted to implement a new software solution internally and were met with heavy resistance by employees. As a Senior Designer with expertise in change management you approach this situation from a human-centered perspective. You set up a Zoom brainstorming session with the Principal Designer from your team and the client to assess the situation and co-design the next steps with the client and their employees in mind. The call is wrapping up and you can see the client has gained the confidence, perspective, and new ideas needed to push the change forward.

Following this win, you take a look at your tasks for the day. You are in the role of Design Lead on a project and have a workshop coming up. You Slack the team — Designers and a Project Success Manager (PSM) — with some ideas. It’s time to assist the client in co-designing a process to help them roll out a new technology that changes the way they do business. The Designer creates a digital brainstorming board, while the PSM guides the team through the brainstorm. You know this project is ambiguous but are confident that with team work you will figure it out. You lean on People Rocket’s unique approach to innovation, called Innovation(ish), which equips you with tools and mindsets to think through different approaches to help the team come up with over 10 possible workshop ideas.

Now that you’ve started your day feeling good about your work, you dive into an ongoing project. You worked with a client team on designing a new theory of change. Now they wish to understand how they could best implement it in their organization. You know that change can feel hard so you approach the conversation carefully, drawing on empathy and understanding. As the Senior Designer, you are responsible for seeing the big picture. You balance client business needs with design expertise to challenge assumptions and drive decision making. Through this lens, you guide the client and your team on the change journey. 

It is the end of the day, and before you sign off you check in with your team via Slack. An Associate Designer sent you a rough deck outlining a structured methodology for change management activities for a potential client. The document is well designed, but you see an opportunity to maintain a more exploratory, rather than prescriptive, approach. You send them feedback, sign off, and have reached the end of your day.