Project Success Manager


A bit about us… People Rocket is leading a revolution in consulting — breaking the traditional dependency model. We use modern ways of working across industry, organizational, and geographic boundaries. Our approach creates independence for our clients by building their innovation capacity. We take an inclusive approach to innovation that values multidisciplinary collaboration. We source diverse perspectives, lived experiences, and expertise to create better solutions.

As an organization, we stand against systemic racism and oppression, and promote equity and belonging in our work and our working environment.

People Rocket is a global team of, what we call, ‘T-shaped’ people! T-shaped people come to People Rocket with a breadth of previous experiences and an in-depth knowledge of a specific domain or domains (i.e. marine biology, learning science, natural language processing , and communication design — just to name a few!). Our approach to hiring people with intentionally broad in-depth knowledge areas and with diverse professional/lived experiences allows us to unlock adaptive expertise and collective intelligence — also, it is what we believe makes our team the best it can be.

A bit about what we do… we work with organizations to invent a better future, so they can:

  • Take giant leaps forward on their most complex (and interesting) challenges
  • Step back to see their work from a new, more generative place
  • Challenge their assumptions and redefine what impact means for them
  • Take bold steps they might second-guess on their own
  • Problem solve from a fresh and inclusive perspective

A bit about our job descriptions…you won’t see traditional requirements, on purpose. If after reading this, you believe 20-50% of your experiences are related and you're excited about our work — perfect — we want to hear from you! Please know that People Rocket is an Equal Opportunity Employer, and does not discriminate against any employee or job applicant because of race or color, gender identity or expression, religion, ethnicity or national origin, sexuality, physical ability, neurodiversity, or age.

Good morning! With your coffee in hand, it is time to jump in.

Today your number one priority is getting ready for a two-day Innovationish — People Rocket’s holistic approach to innovation — accelerator later in the week with an existing Biomed client. Checking our project management system, Asana, you see that several tasks are due today and message the design leads to ensure they are on track. Noticing one task is late, you jump on a quick Zoom call with the task owner. Providing a few suggestions that you learned from another project, you get them up to speed and on a path to success.

Reviewing your task list, you check in with your contact for the accelerator venue. Together you check off key details, including building access, catering, and room setup. Realizing what time it is, you meet with the designers to complete the workshop's materials list. You then immediately place the materials order, ensuring arrival a few days before the workshop. You also look up the nearest printing center to the accelerator venue, in case you need to make a last minute visit. During last week’s workshop you organized an impromptu graduation ceremony for the accelerator participants.  While spontaneous, you prepared and designed certificates for the graduates. To make them look professional, you located a FedEx within walking distance of the hotel and printed them on cardstock. Being responsible for managing project budgets and handling financials for the project, you updated the budget tracker with the expenses.

After lunch, as the learning producer on a long-term workshop series, you are doing some final prep. You noticed a new feature from the last Zoom update that will help manage participants to try out today. This is a familiar client team and design team so today should be smooth sailing. You review the breakout room requirements in the timeline and load up the presentation deck.

For your last meeting of your day, you are supporting the business development team with a new opportunity. The opportunity is with an existing client, so you check the CRM to learn more about their previous engagement. You discover that this team prefers to use Microsoft Teams over Zoom. You ping the Engagement team to give them a heads-up, then set up an introductory meeting, ensuring everyone has access. On the call, you collaborate with the designers to understand the client's new business challenge. You ask in-depth questions to inform your overall project plan and ensure that the tech tools used for the project are inclusive and accessible.